Frequently Asked Questions

Orders & shipping

Is shipping really free?
Yes. Every order shipped within the United States ships free, with no minimum order value.

How long until my order ships?
Orders are processed within 1–3 business days (Monday to Friday, excluding U.S. federal holidays).

How long does delivery take?
Delivery takes 7–15 business days.

Where do you ship?
We currently ship within the United States only. All orders ship from our own stock in the United States.

I entered the wrong address. What now?
Contact us as soon as possible and we will do our best to update it before the order ships.

Tracking

How do I track my order?
Once your order ships, you will receive a tracking number. Enter it on our Track Order page and choose USPS, UPS or FedEx.

My package seems lost or arrived damaged.
Reach out to our support team and we will help you resolve it.

Returns & refunds

Can I return a product?
Yes. You can request a return within 30 days of receiving your order. Items must be unused and in their original packaging.

Do I pay for return shipping?
No. We send you a free prepaid return label.

How do I start a return?
Email us at contacto@97electrostore.com with your order number. See our Returns & Refunds policy for details.

Payments & discounts

Which payment methods do you accept?
Credit and debit cards, digital wallets and PayPal, all through a secure checkout.

Do you have a discount code?
Yes. Use code NINE7 at checkout to get 10% off your order.

Is my payment information safe?
Yes. Checkout is SSL-secured and we never see or store your full card details.

Support

How can I contact you?
Email contacto@97electrostore.com, text (774) 578-9850, or message us on Instagram @97electrostore. Our support team answers every message.